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These terms and conditions govern the provision of services by Verve Tour Planning & Luxury Concierge Company ("Verve", "we", "us", or "our") to you ("client", "you", or "your"). By engaging our services, you agree to be bound by these terms and conditions. Please read them carefully.

1. Scope of Services

1.1 Verve offers luxury concierge services, including but not limited to travel planning, itinerary creation, accommodation bookings, transportation arrangements, event planning, and other bespoke services tailored to your requirements.

1.2 The services provided by Verve are based on the information provided by you. It is your responsibility to provide accurate and complete information to ensure the smooth execution of services.

2. Booking Process

2.1 To engage our services, you must contact Verve through our designated channels, including our website, email, or phone.

2.2 Upon receipt of your inquiry, we will provide you with a detailed proposal outlining the scope of services, associated costs, and any other relevant information.

2.3 Booking confirmation is subject to payment of the required deposit or full payment, as specified in the proposal.

3. Payment Terms

3.1 All prices quoted by Verve are in the currency specified and are inclusive of applicable taxes unless otherwise stated.

3.2 A deposit is required to confirm your booking, with the remaining balance due according to the payment schedule outlined in the proposal.

3.3 Payment methods accepted by Verve include bank transfer, credit card, or other methods as agreed upon in writing.

3.4 Failure to make payment in accordance with the agreed terms may result in the cancellation of your booking and forfeiture of any deposits paid.

4. Cancellation and Refund Policy

4.1 Cancellation of bookings must be made in writing and will be subject to the following cancellation fees:

  • Cancellations made [number] days or more prior to the scheduled start date: [percentage]% of total booking cost.

  • Cancellations made less than [number] days prior to the scheduled start date: No refund.

4.2 Verve reserves the right to cancel bookings due to circumstances beyond our control, including but not limited to natural disasters, acts of terrorism, or government regulations. In such cases, we will make every effort to provide alternative arrangements or a refund, subject to any unrecoverable costs incurred.



5. Liability

5.1 While every effort is made to ensure the accuracy and reliability of the information provided by Verve, we cannot be held responsible for any errors, omissions, or changes made by third-party suppliers.

5.2 Verve acts as an intermediary between you and third-party suppliers, including hotels, airlines, transportation providers, and event venues. As such, we cannot be held liable for any loss, damage, injury, or inconvenience caused by the actions or omissions of these suppliers.

5.3 You are responsible for obtaining appropriate travel insurance to cover any unforeseen circumstances, including trip cancellations, medical emergencies, or loss of personal belongings.

6. Confidentiality

6.1 Verve respects the confidentiality of your personal information and will only use it for the purpose of providing our services to you. We will not disclose your information to third parties without your consent, except as required by law.



7. Governing Law

7.1 These terms and conditions shall be governed by and construed in accordance with the laws of [jurisdiction]. Any disputes arising out of or in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the courts of [jurisdiction].



8. Amendments

8.1 Verve reserves the right to amend these terms and conditions at any time without prior notice. Any changes will be effective immediately upon posting on our website or notifying you by email.

By engaging our services, you acknowledge that you have read, understood, and agreed to these terms and conditions.

If you have any questions or require clarification regarding these terms and conditions, please do not hesitate to contact us.

Thank you for choosing Verve Tour Planning & Luxury Concierge Company.


Terms & Conditions

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